Privacy Policy

1. Introduction

Otion ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Bio, investment preferences, business selling history
• Verification Documents: Emirates ID, phone verification codes
• Business Listings: Business details, financial information, images
• Communications: Messages sent through the platform, support inquiries
• Payment Information: Processed securely through Stripe (we do not store credit card details)

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system
• Cookies: We use cookies and similar technologies to enhance your experience

3. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process transactions and send notifications
• Verify user identity and prevent fraud
• Improve and personalize user experience
• Send marketing communications (with your consent)
• Comply with legal obligations
• Generate AI-assisted content (descriptions, translations)

4. AI and Data Processing

4.1 AI-Generated Content

We use AI services (Claude AI) to generate business descriptions, translations, and valuations. Information you provide for these purposes may be processed by our AI service providers in accordance with their privacy policies.

4.2 Data Minimization

We only send necessary information to AI services and do not share personally identifiable information unless required for the service.

5. Information Sharing

We may share your information with:

• Other Users: Public profile information and listing details are visible to other users
• Service Providers: Supabase (hosting), Stripe (payments), Bird (SMS/WhatsApp phone verification only), Resend (email notifications), Claude AI (content generation)
• Legal Authorities: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure authentication and authorization
• Regular security audits and updates
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation on processing of your data

To exercise these rights, contact us at privacy@otion.ae.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and fraud prevention.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the UAE. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. Cookies and Tracking

11.1 Types of Cookies

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how users interact with the platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

11.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit platform functionality.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification.

14. Contact Us

For questions about this Privacy Policy or our data practices, contact us:

• Email: privacy@otion.ae
• Address: Abu Dhabi, UAE

15. Compliance

We comply with applicable UAE data protection laws and regulations. For EU users, we comply with GDPR requirements where applicable.